PRIVACY POLICY
How we collect and use your data. Placeholder details marked [ ] should be replaced with your registered business information.
WHO CONTROLS YOUR DATA
[BUSINESS NAME], [BUSINESS ADDRESS], is the data controller for this store. For any privacy request, email privacy@grandmat.store.
WHAT WE COLLECT
Order and account details you give us (name, email, shipping and billing address, phone if provided), your order history, messages you send us, and technical data such as device, browser and pages viewed.
WHY WE USE IT
To process and ship orders, handle returns and support requests, prevent fraud, and — if you opt in — send drop and restock emails. We do not sell your personal data.
WHO WE SHARE IT WITH
Our store platform and payment providers (Shopify and its processors), shipping carriers, and email tooling used to send the emails you subscribed to. Each only receives what it needs to do its job.
MARKETING EMAILS
Club emails are sent only with your consent. Every email contains an unsubscribe link, and you can email us to be removed at any time.
COOKIES
We use cookies that are necessary for the cart and checkout to work, plus optional analytics cookies that help us understand how the store is used. You can block cookies in your browser, but the cart may stop working.
HOW LONG WE KEEP IT
Order records are kept for as long as required for tax and accounting purposes. Marketing contacts are kept until you unsubscribe.
YOUR RIGHTS
You can ask for a copy of your data, ask us to correct or delete it, or object to marketing. Email privacy@grandmat.store and we'll respond within 30 days. You may also complain to your local data protection authority.
UPDATES
We'll post any changes to this policy on this page. Last updated: [DATE].